When Anuj Kumar Boruah, a resident of New Delhi, decided to buy Spicejet air tickets for his four relatives going from Delhi to Guwahati on Oct. 11, he was under the impression that it will be a pleasant journey for all of them.

By Rakesh Raman

Alas, it was not. In fact, Spicejet, which screams “flying for everyone” with its corporate motto, did not even allow these passengers to fly. Reason: They reached just a few minutes late at the airport while there was still more than 30 minutes of time for their plane to depart.         

Their repeated requests to the Spicejet staff at the airport fell on deaf ears and they were not allowed to travel. Then what about the money that Anuj had spent on buying the air tickets? In the pit.

Spicejet refused to refund his money – Rs.13,920 (Rupees thirteen thousand nine hundred twenty only) – when Anuj approached them with an e-mail on Oct. 12.

Obviously, Anuj was perturbed. It was a double blow for him. On one side, his relatives were thrown into a state of utter harassment by not allowing them to travel; and on the other, his money was being gobbled up by Spicejet.

On October 13, 2011, Anuj approached us to take help from our RMN Community Court service. After producing records of his interaction with Spicejet, he said that he is feeling disappointed with the company’s callous response to him.

As the case seemed genuine, our service decided to take it up with Spicejet. On Oct. 13, we wrote an e-mail to the company while explaining about our community court service and requesting for its response on Anuj’s case.

Click here to read the case details

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About Rakesh Raman

Have extensive editorial, content management, and integrated communications experience and have worked as a senior tech journalist, analyst, and columnist with different newspapers, magazines, and Web/online properties in India.

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