To Whom It May Concern
This is to bring to the notice of all concerned that I have been using the website hosting service of a Jaipur (India)-based company (named ZNet), which has terrible service and support systems.
My site (http://mytechboxonline.com/index.php) goes down frequently, and I keep writing repeated complaints to the company that fall on deaf ears. The problems keep persisting because the company is working with highly incompetent staff.
As I am running a tech news site, I can’t afford to have repeated disruptions and outages in the site because of the poor service of the hosting company. I have brought it to the notice of the company but they have failed to provide me a regular service though they have already taken the money in advance from me.
When I try to contact the higher-ups, I am not allowed to speak with them over the phone. They don’t share their e-mail id with customers like me. In brief, the company is working in a totally shady manner. Now they’ve even started removing the old complaints records from their system (“Members Control Panel”).
The company claims to have a service level agreement but prefers not to follow it.
While all this behaviour of the company amounts to cheating and fleecing the customers like me, I fail to understand why a big company like Microsoft has become a partner with this unethical hosting company, as it claims on its site that it’s Microsoft Virtualization Partner.
I also appeal to the Internet Service Providers Association of India (ISPAI) to take appropriate action against such corrupt companies that are harassing the customers and giving a bad name to Internet services in India.
Moreover, I request all concerned to come to my rescue and help me in teaching the right lesson to this dishonest company and the people who are running this company.
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