Close on the heels of its agreement with STAR India for SAP implementation covering all major business processes of the leading film, TV company, IBM has bagged yet another major order in the Indian market. HDFC Bank becomes the first commercial bank in India to use IBM System z mainframe.
The recent IBM-STAR India deal aims to increase process efficiency, enabling STAR India to enhance customer experience and drive greater control over net margin, says IBM. The deal also marks a cohesive and systematic approach by IBM India and IBM Hong Kong, demonstrating IBM’s expertise to undertake ERP (enterprise resource planning) implementations particularly in media and entertainment segments.
According to IBM, HDFC Bank is the first commercial bank in India to adopt the IBM mainframe and has joined the ranks of the world’s top 50 banks that continue to run on System z technology. This was announced today (April 21).
The collaboration will enable HDFC Bank to keep its critical credit card processing requirements in-house while offering robust and uninterrupted service to its customers. It will also eliminate additional investments in data center costs and offer the option to migrate other HDFC Bank applications, such as core banking, to System z mainframes, says IBM.
The collaboration, according to IBM, may also benefit customers by adding more features on existing credit card products, enabling higher processing speed and quicker response time. It will also scale up the customer service process and enhance interfacing capabilities with other applications, leading to more features on self-service channels like Internet.
“In all our IT investments, we try to seek a balance between adopting the most innovative solutions while keeping our investments as pragmatic as possible,” says Anil Jaggia, chief information officer, HDFC Bank.
Promoted in 1995 by Housing Development Finance Corporation (HDFC), India’s leading housing finance company, HDFC Bank is one of India’s leading banks providing a range of financial products and services.